Aug 18
Leading the way

What does it take to be a good manager?Nursing and Midwifery Managers from the Bathurst Health Service have spent the past year finding out, as part of an education program to enhance their leadership skills.

The state-wide training program, Take the Lead, was developed and run by the Nursing and Midwifery Office (NAMO), with workshops hosted right across the state.

“Our NUMs are tasked with saving and improving lives every day, all while managing a large cohort of staff. This is a huge responsibility and it is vital for them to hone their management skills regularly,” said Bathurst Health Service Director of Nursing, Glenda Entwisle.

“This course presented a great opportunity for our Nurse Unit Managers (NUMs) and Midwifery Managers to network with other healthcare professionals and to learn new ways to take the lead in their own work environments.”

The workshops covered five modules, totalling more than 64 contact hours for participants. Learning modules included Facilitating Critical Communication for Leaders, Lean Thinking and Leadership, Rostering for Patient Care, Financial Planning of the Nursing and Midwifery Unit, and Leadership: Making it Happen.         

“These management areas present common challenges for NUMs across the state, so it was great for them to be able to brainstorm new ways to solve problems, improve workplace efficiencies, boost staff morale, and improve the overall effectiveness of patient care models,” said Ms Entwisle.

“I would like to personally congratulate the ten members of staff who participated in this program. The benefits and rewards of their further learning are already showing in the wards.”

Medical Ward and Dialysis Unit NUM, Joan Perry, said she was thrilled to participate.

“I’ve only been a NUM for 12-months, so it was fantastic to complete formal management training and to network with other NUMs,” said Ms Perry.

“After completing the course, I have kept in touch with NUMs from across the state and often email them to bounce around ideas. This is hugely beneficial as I find my feet as a new leader in our hospital.”

Ms Perry completed the course over nine months, with many adventures along the way.

“I completed the training in Sydney, Newcastle and Dubbo, which involved travelling by car, train and plane. It was really nice to have a change of pace and scene in my working week,” said Ms Perry.

“The workshops included role play scenarios, group discussions and guest speakers to keep us all engaged with the material.

“It made me truly appreciate how lucky I am to be a NUM. I love my team and thank them for their continued dedication everyday. I can’t wait to keep growing as a manager and helping to improve their work environment along the way,” said Ms Perry.

When asked what it takes to be a good manager, Ms Perry’s set on two things -

“Definitely patience and people skills. They’re mandatory attributes for any manager.”