Patients now consult a colour pictorial menu and give their meal orders to staff with Wi-Fi enabled mobile devices shortly before meal time in a wide ranging improvement of patient food services at Orange Health Service.
My Food Choice, a whole new way of preparing and serving meals, provides patients with better service and a choice of over 15 delicious hot meals at every lunch and dinner.
Patients choose from traditional roast dinners and tasty new options such as butter chicken curry, chicken parmigiana or spinach risotto slice.
And food services staff are spending more time on the wards, offering personalised service at the bedside and answering any questions that patients might have about the dishes or ingredients.
“We want meal time to be a highlight of each patient's stay, with warm interaction with staff and tasty meals that promote good nutrition outcomes," said Carmen Rechbauer, Executive Director Clinical Support Services for HealthShare NSW, the shared services organisation of NSW Health which manages the provision of meals to patients.
HealthShare NSW has worked closely with the Local Health District and local clinicians to ensure My Food Choice meets the needs of the local community.
“We also offer lighter choices, like a freshly prepared salad or sandwich," Carmen said.
“By ordering just before meal time, patients can choose a dish that matches their immediate feelings of hunger and wellness. We want to encourage eating."
“The new system is designed with the patient at its heart."
Food Services staff also use their mobile devices to collect data on the amount of food each patient consumes, which is provided to dietitians on a secure, interactive dashboard to help them manage their patients' care.
Patients on minced and puree diets receive a dedicated pictorial menu, while those on special therapeutic diets are cared for with meals from the existing menu that meet their requirements.
All meals meet mandatory NSW Health nutrition standards and strict requirements on quality and safety.