Jun 10
Mental health service ticks all the boxes

Mental Health Service accreditation

The Australian Council on Healthcare Standards (ACHS) has awarded Mental Health Services in the Western NSW Health District a full 4 years accreditation, as a result of its Organisational Wide Survey in late 2010.

Manager Mental Health and Drug & Alcohol Adrian Fahy said this is an outstanding result for the region’s Mental Health Services and a testament to the robust systems that uphold patient care and safety.

“The ACHS review is the pinnacle of external reviews for healthcare environments. It was a meticulous process, which lasted 4 days and involved 6 surveyors,” said Mr Fahy.

“They assessed Community and Inpatient services from Orange, Cowra, Parkes, Forbes, and Condobolin, which all passed with flying colours.”

Staff were recently advised that the Australian Council of Healthcare Standards granted the region’s Mental Health Services 4 years accreditation, which is the highest award that can be granted.

“This is a strong reflection on the high level of attention and care our staff provide for patients right across the region, both inpatients and those requiring care in community or outreach services,” said Mr Fahy.

Mr Fahy said the Bloomfield Mental Health Facility was commended for its exceptional level of patient care and safety.

 “It is vital to treat Mental Health inpatients in a safe environment, which still meets their needs for rehabilitation and recovery.

The Bloomfield Mental Health facility has achieved this balance, which is a huge credit to everyone involved in designing and instituting our enhanced models of care.”

The ACHS Accreditation follows a very busy 12 months for the Bloomfield Facilty, which saw the opening of the new Acute Mental Health facility, Forensic Mental Health facility, and the Child and Adolescent Mental Health (CAMHS) Unit.

 “Preparation for this survey occurred at the same time the Bloomfield Facility was arranging to commission an additional 104 new beds, which is a very impressive achievement for all staff involved.”

Accreditation is a formal process to assist in the delivery of safe, high quality health care. It is based on standards and processes developed by health care professionals, for health care services.

Feedback from the ACHS Surveyors was overwhelmingly positive:

‘There is demonstrated commitment from the Executive and all staff to strive for excellence in patient care delivery for mental health clients and that this care meets best practice standards.’

‘It is excellent to see evidence that this organisation has not taken its focus off their goals and strategies to keep improving the quality of the care it provides to its consumers.’

Mr Fahy said this feedback is a solid reflection that Mental Health Services are progressing forward competently and efficiently.

“We are extremely proud of this result, which recognises and confirms our commitment to safety and quality."

Accredited Community and Inpatient Services:

  • Bloomfield Mental Health Facility


Community Mental Health Teams:

  • Curran Centre - Orange
  • Cadia House - Orange

Satellite Housing Integrated Program Support (S.H.I.P.S):

  • Endeavour House - Orange
  • Kallara - Orange
  • Tallowwood - Orange

Community- based Mental Health outreach services

  • Cowra
  • Parkes
  • Forbes
  • Condobolin

The ACHS accreditation standards relate to:

  • Consumer Focus - understanding the needs and expectations of the consumer/patient
  • Strong Leadership – providing direction, motivation, systems and methods for achieving excellence
  • Continuous improvement – looking for ways to improve as an essential part of everyday practice
  • Evidence of outcomes – demonstrated evidence of measurement and performance


Particular areas of note were:

  • Consumer and carer involvement in the planning and development of services
  • Access to services through the Mental Health Emergency Care Program (MHEC RAP 1800 011 511).
  • The “What Now Booklet” a resource developed by the service to support and assist consumers with their recovery.  It is given to all consumers/ patients on admission and is completed in partnership with both the clinician and patient
  • Health promotion and prevention plays a central role across the organisation with good local partnerships and linkages
  • Good support exists for staff across the organisation and there are a number of programs to uphold a healthy lifestyle for all consumers, carers, staff and volunteers
  • The Child and Adolescent General Practitioner Registrar Program