Apr 22
Patient Experience Week' - Recognising Positive Patient Experiences

Patient Experience Week is an annual event to celebrate achievements and honour the people who make a positive impact on patient experiences every day.

An Agency of Clinical Innovation (ACI) and Clinical Excellence Commission (CEC) joint initiative, Patient Experience Week is 25-29 April 2016, and Western NSW Local Health District (WNSWLHD) will be marking the occasion.

WNSWLHD District Director of Nursing & Midwifery, Adrian Fahy said Patient Experience Week is an opportunity to remind ourselves of the importance of providing patients with a positive experience while in hospital.

"There are so many amazing people who care for patients in our health facilities every day across our Local Health District," Mr Fahy said.

"Patient Experience Week is a good reminder of how important it is for patients to have a good experience while in our care, and re-commit ourselves to good patient care."

In 2015, WNSWLHD also introduced an innovative way to allow patients to provide feedback about the health services they receive, with new PET devices.

PET devices were distributed and trialled extensively last year and WNSWLHD has already received substantial information about patient experience across a range of district and base hospital services.

PET devices have already shown an overall feedback score for admitted patients increasing from 85% in July 2015 to 92% in March 2016, while the overall feedback for Emergency Department admissions improved from 90% in November 2015 to 94% in March 2016.

Particularly during Patient Experience Week, WNSWLHD is encouraging patients to provide feedback about their experience to senior health service staff, and to look out for the PET devices across the District’s health services and take the time to provide open feedback on how services can be enhanced.

Patients also have the opportunity to provide feedback during ‘rounding conversations’ – an initiative where senior staff visit patients at their bedside and talk to them about their care and how we can improve their hospital experience.

During the week, WNSWLHD will take part in the social media campaign using the hashtag #PEXS2016.

Media enquiries: Brendan Williams, Media Manager, Western NSW Local Health District via brendan.williams@health.nsw.gov.au