A recent Bureau of Health Information (BHI) and Cancer Institute NSW report shows cancer treatment results in Western NSW are tracking well.
The recent report shows Western NSW Local Health District (WNSWLHD) performed consistently above the NSW state average in a number of key indicators, reporting on feedback from patients who attended an outpatient cancer clinic during February and March 2015.
In the category ‘experience of care’, WNSWLHD reported 151 patient responses, a response rate of 65.7% compared to the NSW state average response rate of 57.3%.
In this same category, 93% of WNSWLHD patients reported the care they received was ‘very good’ compared to the NSW state reported score of 83%.
Patients receiving care in WNSWLHD facilities also rated their health professionals as ‘very good’ at a significantly higher rate than the NSW state average.
Figures relating to ‘access and timeliness during the visit’ were also reported well in WNSWLHD.
Patients indicated their appointments started within 30 minutes of the scheduled time, and if there was a wait, they were told the reason for the wait and how long the wait would be.
Overall, 100% of patients rated the care they received in a WNSWLHD outpatient cancer clinic as either ‘very good’ (93%) or ‘good’ (7%).
Director Cancer Services and Innovation at WNSWLHD, Ruth Jones said the results are extremely pleasing and a testament to the commitment to cancer care services in our region.
“It is so pleasing to see that patients in rural and remote areas of NSW are reporting outpatient cancer care as performing above other areas of the state,” Ms Jones said.
“Our organisation has done a lot in the cancer services space to ensure patients in our area have the same quality and access to cancer service compared to anyone else living in NSW.”
“The fact that 100% of all patients rated our services as either ‘very good’ or ‘good’ is a testament to all the hard working nurses, doctors and other important staff who strive to deliver the best possible cancer care to our local communities every day.”
The report is titled ‘Patient Perspectives. How do outpatient cancer clinics perform? Experiences and outcomes of care, February and March 2015’ and was published on Wednesday, 20 July 2016.
Media enquiries:Brendan Williams, Media Manager, Western NSW Local Health District via firstname.lastname@example.org