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We Love Feedback

Let us know about your healthcare

We really do love feedback. There are a number of ways you can get in touch with us.

Contact Western NSW Local Health District

Contact Details

Western NSW Local Health District
29 Hawthorn Street
PO Box 4061
Dubbo NSW 2830
 (02) 6809 8600

Making a complaint

The care, comfort and satisfaction of you and your family is important to the staff and management of the Western NSW Local Health District (WNSWLHD). It is our aim to meet the needs of all our patients/clients.

We believe that it is important for you to give your opinion about the services you receive from us. Your feedback will help us improve services and is most welcome.

Should you have any questions or concerns about your treatment in hospital or in the community we want to hear about them.

There are four ways you can raise any concerns you may have:

​Let your hospital staff know

We encourage you to let the nurse, doctor or health professional involved know that you have a concern. You should also discuss your concerns with the manager of the ward or department so that they may work with you to find a solution.

Contact the Manager of the Health Facility

If you don’t feel comfortable discussing your concern with those involved, you can contact the Health Service Manager/General Manager of the facility.

The Health Service Manager/General Manager will:

  • Identify the main concerns you have about the care you received
  • Assist with any specific needs you may have while in hospital
  • Answer any questions you have about our services, hospital policies and procedures
  • Ensure your complaint is treated confidentially
  • Keep you informed about the process and outcome of your complaint

Health Service Managers/General Managers are available Monday to Friday, during business hours. For assistance outside of these hours please contact the Director of Nursing or the Senior Nurse on duty.

The Western NSW LHD expectations of respectful conduct in Complaint Management statement​ applies to all parties involved in the complaints management process and aims to set out expectations for respectful conduct and the consequences of disrespectful conduct, should that occur.

Complete our feedback form/send us an email

Please complete our feedback form and the information you enter will be emailed to our staff directly.




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Contact Western NSW Local Health District or the Health Care Complaints Commission

If you are not satisfied with the management of a complaint or you wish to make your complaint about a non-hospital based service within the Western NSW Local Health District, you can put you concern in writing to:

Contact Details

Mr Scott McLachlan
Chief Executive
Western NSW Local Health District
PO Box 4061
Dubbo NSW 2830

You may also contact the Health Care Complaints Commission (HCCC). The HCCC is independent of the public health system.

What is the Health Care Complaints Commission?

The Health Care Complaints Commission receives and assesses complaints about health care practitioners and health care services (generally referred to as health service providers). Anyone can lodge a complaint with the HCCC.

Lodging a complaint

The Health Care Complaints Commission can be contacted on 1800 043 159. The Commission will explain the process of making a complaint and provide assistance if you need it. Complaints must be in writing and may be made about the professional conduct of a health service provider that affects the care and treatment of an individual.​

Health Care Co​mplaints Commission

Level 13
   323 Castlereagh Street 
   Sydney NSW 2000
9-5pm, Monday to Friday

Locked Mail Bag 18
   Strawberry Hills NSW 2012

(02) 9219 7444​​

Toll Free phone number in NSW:
1800 043 159

People using telephone typewriters should call:
(02) 9219 7555

 (02) 9281 4585 ​​​​ ​​​​ ​​​​​​​​

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