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Patients give very high ratings of care to hospitals in Western NSW

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  • Patients give very high ratings of care to hospitals in Western NSW

09 November 2022

Patients treated at Western New South Wales Local Health District (WNSWLHD) hospitals have given very high ratings of their experiences of care, with almost all patients (93 per cent) saying the overall care they received was ‘very good’ or ‘good’.

The Bureau of Health Information’s 2021 Adult Admitted Patient Survey, released today, asked patients admitted to hospital about their experiences across a range of important aspects of care. More than 1,300 respondents from across the District provided positive feedback on the safe, high-quality care they received.

The dedicated health professionals within the District received very high ratings from their patients. Nearly all surveyed patients (95 per cent) rated the doctors who treated them as ‘very good’ or ‘good’. A similar proportion of patients (96 per cent) rated the nurses who treated them as ‘very good’ or ‘good’.

Mark Spittal, WNSWLHD Chief Executive welcomed the findings and thanked patients for their feedback. He said these results are a testament to the staff’s ongoing commitment to providing the highest quality of care to patients.

“Our staff work tirelessly to provide the best health care for our patients, and I am very proud to see both our staff and services rated so favourably by patients,” Mr Spittal said.

“It is particularly gratifying to see such strong results given last year was an extraordinarily challenging one due to the added pressure of COVID-19, with the Delta and Omicron waves in the second half of 2021.

“My gratitude to our staff who adapted to the challenges the pandemic presented -as well as their continued dedication to delivering patient-first care- cannot be understated.”

Mudgee Health Service was one of the top performing hospitals in the state with almost all patients (99 per cent) said their overall care was ‘very good’, or ‘good’, seven percentage points above the state-wide average result (92 per cent) and above the average result for hospitals of a similar size (95 per cent).

Mudgee Health Service performed strongly against 12 key measures, compared with the state-wide average, with higher than average results on a range of measures including effective communication, well-organised care, timely discharge and hospital cleanliness.

Mr Spittal said Forbes Health Service also performed very strongly.
At Forbes, nine in 10 patients (92 per cent) rated their treating doctors as ‘very good’ or ‘good’. Almost all patients (99 per cent) rated their treating nurses as ‘very good’ or ‘good’.

“Surveys like this highlight what we’re doing well, where we have improved and what we can change to continue improving services for our patients across the District,” Mr Spittal said.

Bathurst Hospital also had one of the largest improvements in the state since the previous survey with a significant increase of between 5 and 16 per cent across 11 results.

The WNSWLHD budget for 2022-23 is more than $1.1 billion, nearly $45 million, or 4.2%, more than the 2021-22 budget.

Between mid-2012 and mid-2022 the Western New South Wales Local Health District increased its workforce by an additional 701 full time equivalent staff – an increase of 14.6 per cent including 136 more doctors, 216 more nurses and midwives, and 143 more allied health staff.

OTHER FINDINGS IN WNSWLHD:

Forbes Health Service:
• Doctors were rated highly by patients, with 92 per cent rating doctors’ care either ‘very good’ or ‘good’.
• Nurses were rated highly by patients, with 99 per cent rating nurses’ care either ‘very good’ or ‘good’.
• 94 per cent of surveyed patients rated their overall care ‘very good’ or ‘good’.

Mudgee Health Service:
• Doctors were rated highly by patients, with nearly all patients (98 per cent) rating doctors as ‘very good’ or ‘good’;
• Almost all, 99 per cent, of surveyed patients highly rated the nurses caring for them as ‘very good’ or ‘good’.

Cowra Health Service:
• Doctors were rated highly by patients, with nearly all patients (97 per cent) rating doctors as ‘very good’ or ‘good’;
• Nurses were also rated highly by patients, with 97 per cent rating nurses’ care either ‘very good’ or ‘good’.

Dubbo:
• Nearly all patients (94 per cent) rated the doctors who treated them as either ‘very good’ or ‘good’. A similarly high proportion (93 per cent) rated the nurses who treated them as either ‘very good’ or ‘good’.

Orange:
• Nearly all patients (96 per cent) rated nurses’ care as ‘very good’ or ‘good’. The same high proportion (97 per cent) rated doctors’ care as ‘very good’ or ‘good’.
• Nearly all patients (94 per cent) rated the care they received in hospital as either ‘very good’ (78 per cent) or ‘good’ (16 per cent).

Bathurst:
• Nearly all patients (99 per cent) said staff they met on arrival were ‘always’ polite and courteous; and 99 per cent of patients rated nurses’ care as either ‘very good’ or ‘good’.