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Aged Care

Aged Care


Our aged care services

We focus on providing aged care services that enable the independence of older people, their families and their carers. We intend to make all patient journeys seamless and respectful.

Our aged care services include:

The following aged care services are delivered by staff who are specifically trained in caring for older people (Aboriginal people aged 50 and over and non-Aboriginal people aged 65 years and over).

Aged Care Access Centre (ACAC)

The Aged Care Access Centre (ACAC) connects older people to the best service pathway to meet their needs.

It is the central hub for managing referrals for the aged care programs in the Western NSW Local Health District.

Contact Details

Aged Care Access Centre (ACAC) ​​​​​​​

1800 94 24 33 ​​​​​​​

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Assessment services

Our assessment services determines the needs of older people and assists them to access the right support services, individually tailored to meet their needs.

The Aged Care Assessment Team (ACAT) provides comprehensive assessment services for older people with complex health and social needs. They can direct people to:

  • Home Care packages;
  • Residential Respite Care;
  • Residential Aged Care;
  • Transitional Aged Care.

To refer a patient to the ACAT team for an Inpatient Assessment or Geriatric Medicine and Complex Aged Care Needs, please use our online referral form. This online referral can also be used by private hospitals.


The Regional Assessment Service (RAS) provides a home support assessment service for older people with basic home support needs.

They assess people’s needs for:

  • Community nursing
  • Transport services
  • Allied health
  • Social support
  • Day respite care
  • Domestic services
  • Personal hygiene care
  • Home maintenance and modification services
  • Meal services
  • Dementia support services
  • Community Allied Health Services (Bathurst)

You can make a referral to an Aged Care Assessment Service via My Aged Care or by phoning 1800 200 422.

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In-hospital and discharge services

We work to assist older people to leave hospital when they are medically well, and also offer support to help them restore their usual level of independence.

Please note: You can only access these services if you are referred by hospital staff. If you, a family member, or someone you care for are currently in hospital, please speak to our staff and they will make a referral if appropriate.

ComPacks is a service that ​provides patients being discharged from hospital with community support services and case management for a maximum of 6 weeks, to support their recovery. Click here to make a referral to ComPacks​.

Transitional Aged Care Program helps eligible people receive more intense support and therapy services at the conclusion of their hospital stay.

Acute to Aged Related Care Services (AARCS) helps patients discharged from the Dubbo, Bathurst and Orange health facilities.

Aged Service Emergency Team (ASET) helps patients in the Emergency Departments at Dubbo, Bathurst and Orange health facilities.


Geriatric Medicine and Complex Care provides a range of services listed below. Your local General Practitioner can refer you this service.


  • They can undertake a comprehensive assessment of the needs of older people;
  • They can assist you access appropriate support services;
  • They develop emergency respite and health maintenance plans;
  • They manage consultations with a specialist Physician Geriatric Medicine (someone who specialises in providing care to older people). This specialist can work with your doctor to ensure your health care is optimal.

If you are a General Practitioner, you can make a referral to Geriatric Medicine and Complex Care using our online form.

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For more information

My Aged Care Logo

You can find more information relating to Commonwealth subsidised Aged Care Services through the My Aged Care website, or email wnswlhd-acac@health.nsw.gov.au. ​

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Our Ageing Strategy

Western NSW LHD is committed to providing quality, stable and personalised aged care support.

Our Ageing Strategy includes operational plans for care in the community as well as in our hospitals and Multipurpose Services (MPS).