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Carer Support

Carer Support

Carer Support Program

​Our Carer Support Program is committed to promoting carers as valued and respected partners in health care. We achieve this by educating and supporting health staff to identify and consult with carers, and to recognise carer expertise.

Who is a Carer?

A carer is someone – a family member, friend or neighbour – who regularly provides support to someone with a disability, chronic health condition, terminal illness, mental illness, or someone who is experiencing age related frailty.

Carers are not paid for their role, though they may receive a Centrelink allowance or payment.

Anyone, at any time throughout life can become a carer. Carers are a very diverse group of people, of differing ages and backgrounds with each caring situation being unique. Caring may involve a few hours assistance per week through to sustained 24 hour care. It may also involve balancing full or part time work with caring responsibilities.

A carer may provide assistance with a range of activities including personal care such as showering or dressing, mobility, transport, social and emotional support, communication, meal preparation, house work, medication management, financial management, and other aspects of the person’s daily life.​​

Information and support for carers

Carer Information Booklet

Further information for carers is available by downloading our Information For Carers boo​​klet​ or brochure​.​

TOP 5 Program – Using Carer Knowledge

TOP 5 is a simple person-centred communication strategy which captures a carers knowledge of a patient.

Carers are provided the opportunity to share information that can help staff improve and personalise patient care. By using strategies provided by a carer, staff can gain a better understanding of how to settle a patient, reduce their anxiety, and develop an awareness of specific behaviour which may indicate a patient’s feelings or needs. Up to 5 strategies can be recorded on the TOP 5 form. Download the TOP 5 Brochure for more information.

Carers NSW

Further information and a range of fact sheets about caring are available from Carers NSW. Carers NSW can provide information and advice about services that are available to carers, including emotional support and counselling. Phone Carers NSW on 1800 242 636

Carer Gateway

The Carer Gateway provides practical information about services and support that is available to carers.​
The Carer Gateway provides information for carers both online and by phone. Carers can call 1800 422 737 Monday to Friday between 8am & 6pm for information about services and support.
The Carer Gateway website also provides information for a range of carers including young carers, older carers, working carers, Aboriginal & Torres Strait Islander carers, and culturally and linguistically diverse carers.​

Carer Program Coordinators

Contact Details

Beth Masling ​​​​​​​

Manager, Patient Experience and Living Well Together


(02) 6369 3829 ​​​​​​​