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Mental Health, Drug and Alcohol

​​​​Mental Health, Drug & Alcohol Services

​Our teams provide assistance for people seeking support for mental health or drug and alcohol concerns.​

Are you looking for Mental Health assistance or support?

If you or someone you know needs help, the following immediate options are available:

Mental Health Line

The Mental Health Line offers professional help and advice, as well as referrals to local mental health services.

It is staffed by mental health professionals who will ask questions to determine if you, or the person you are concerned about, needs ongoing mental health care and how urgently it is needed. The staff can put you in contact with the most relevant mental health service for children, teens, adults and older people.

The Mental Health Line is available to everyone in NSW.

CONTACT – Call 1800 011 511​. Available 24 hours a day, 7 days a week.

Police and Ambulance

If the person is in immediate danger of hurting themselves or someone else, call 000.

Present to the local emergency department

You or the person you know, can present to the local emergency department.

They may provide you with an assessment by a mental health professional and/or refer you to a mental health service.

​​​Caring for our communities

We provide a range of Mental ​​Health​, Drug, and Alcohol services.

On this page you can access​​:

Mental health, drug and alcohol related​ emergency numbers​​

Service Description Contact Number
Child Protection Helpline A 24-hour statewide call centre staffed by professionally qualified caseworkers to receive and screen all reports. ​ 132 111 (TTY 1800 212 936)
Domestic Violence Line A phone service that offers telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.​ 1800 200 526 or
1800 65 64 63 (24 hours/7 days)
Drug & Alcohol Helpline​ Support and referral services for people with drug and/or alcohol problems. 1300 887 000
Kids Helpline A free, private and confidential phone counselling service specifically for young people aged between 5 and 25. 1800 55 1800
Lifeline A confidential telephone crisis support centre for Australians experiencing a personal crisis. ​ 131 114
MensLine Australia Confidential telephone counselling for men.
1300 789 978
NSW Rape Crisis Centre A state-wide 24 hour, 7 days a week telephone crisis, support counselling and referral service for women who have experienced sexual assault and their non-offending supporter​. (02) 9819 7357 or Counselling (24 hours/7days)
1800 424 017
NSW Mental Health Telephone Access Line​ A hotline staffed by mental health professionals, the line gives NSW residents access to expert mental health advice, support and referrals for people dealing with a mental health problem and their families and carers. 1800 011 511 (24 hours) press ‘Option 1’ to be transferred to your nearest Community Mental Health Drug & Alcohol Service
Relationships Australia A leading provider of relationship support services for individuals, families and communities. They aim to support all people in Australia to achieve positive and respectful relationships.​ 1300 364 277
Suicide Call Back Service ​​​​A free nationwide professional telephone and online counselling for anyone affected by suicide​. 1300 659 467
Veterans Line - Veterans and Veterans Families Counselling Service Provides free and confidential, nation-wide counselling and support for war and service-related mental health conditions, such as Post-Traumatic Stress Disorder (PTSD), anxiety and depression. ​ 1800 011 046
Victims Support Line Support services, including free counselling and financial assistance to victims of crime.​​​ 1800 633 063

Orange Mental Health Services

If you have concerns about yourself or a relative, you can contact the Orange Community Mental Health Team on (02) 6311 1700 from 9am to 5pm Monday to Friday or phone 1800 011 511 for the 24 hour Mental Health Information and Support Line.

Dubbo Mental Health Services

If you have concerns about yourself or a relative, you can contact the Dubbo Community Mental Health Team on (02) 6881 4000 between the hours of 8:30am to 5pm or phone 1800 011 511 for the 24 hour Mental Health Information and Support Line.

Bathurst Mental Health Services

If you have concerns about yourself or a relative, you can contact ​the Bathurst Community Mental Health Team on (02) 6330 5850 between the hours of 8:30am to 5pm or phone 1800 011 511 for the 24 hour Mental Health Information and Support Line.

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Our services and philosophy

Mental Health, Drug and Alcohol (MHDA) s​ervices are an important part of our community. We are at the forefront in the delivery of rural and remote Mental Health, Drug and Alcohol services across a catchment area of 400,000 square kilometres with regional centres – Dubbo, Orange and Bathurst - providing hubs for local and remote services.

Our vision is to be leaders in the delivery of high quality rural and remote mental health, drug and alcohol services.

With an early intervention and recovery focus, we will place the person at the centre of care. We will consider individual strengths and value Aboriginal cultural competency in providing evidence based treatment. We will improve our service partnerships and work to increase the resilience of individuals, families and communities, and enhance mental health, social and emotional wellbeing.

Future directions for services

A number of changes will occur in the coming period for Mental Health, Drug and Alcohol services, including through a Service Transformation Project that sits under a Steering Committee chaired by the Western NSW Local Health District Director Operations. For information on this process and announcements regarding the future direction:

Read our information bulletins

Contact Details

Jason Crisp
Director, Integrated Mental Health, Drug & Alcohol Service​s 

(02) 6369 7773 ​​

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Mental health, drug and alcohol services community participation and partnerships​

We have many effective networks and partnerships with both government and non-government services.

Government organisation partners

Housing NSW​

Housing NSW, an agency of the NSW Department of Family and Community Services (FACS) is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, Housing NSW provides safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

Contact Details

272 Summer Street
   Orange NSW 2800
1800 603 300

Non-Government Organisation (NGO) services


Headspace offers early intervention service for 12-25 year olds. The service consists of General Practitioners, Psychologists, Youth Workers and Psychiatrists.

Contact Details

264 Peisley Street
 ​​  Orange NSW 2800
(02) 6369 9300
(02) 6369 9399

23 Church Street
   Dubbo NSW 2830
(02) 5852 1900
(02) 5852 1999

Cnr Havannah and​ Piper​ Streets 
  PO Box 1​75 
  Bathurst NSW 2795
(02) 6338 1100
(02) 6338 1199

Mission Australia

Properly managing mental health issues, understanding why they are occurring and helping people to improve their quality of life are keys to helping people stay in stable accommodation. Mission Australia provides support and access to mainstream community social, leisure and recreation opportunities and vocational and educational services for people with a mental illness. It is a partnership between Health, Housing and NGOs providing accommodation, clinical case management and disability support.

Contact Details

PHaMs (Personal Helpers and Mentors program)
263 Anson Street
   Orange NSW 2800​​​
(02) 6360 4018

110-114 Macquarie Street
   Dubbo NSW 2830
(02) 6884 8526

Catholic Community Services

This service aims to improve health outcomes and quality of life for people who experience enduring mental illness and social isolation​ through the provision of structures and socially based activity programs where individuals can participate in social rehabilitation activities to gain independent living skills

Contact Details

286 Lords Place
   Orange NSW 2800
1800 225 474

Marathon Health

Marathon Health offers coordinated support and flexible funding for people with severe, persistent mental illness and complex needs.

Contact Details

265 Durham Street 
   West Bathurst NSW 2795

(02) 6333 2800

106 Talbragar Street
   Dubbo NSW 2830

(02) 6826 5200
(02) 6826 5299

Richmond PRA

Richmond PRA works in partnership between NSW Health, Housing NSW and NGOs to provide accommodation, clinical case management and disability support.

Contact Details

19 Bourke Street 
   Dubbo NSW 2830
(02) 6881 6011


Centacare provides supports and services to families and carers including individual support for carers, information, education, advocacy and respite activities.

Contact Details

07 William Street 
   Bathurst 2795
(02) 6331 8944
(02) 6331 8021

28 Cobra Street
   Dubbo 2830
(02) 6885 0277
(02) 6882 7012



24 William Street
   Orange 2800
(02) 6363 1857
5301 6176

Schizophrenia Fellowship

The Schizophrenia Fellowship is a voluntary service which assists people 16 years and over to overcome severe barriers to their daily functioning and independent living as a result of a mental illness.

Contact Details

Level 2
  Oliver House
  34 Church Street
  Dubbo NSW 2830
(02) 6882 2855
 (02) 6882 2877


NEAMI Dubbo is a short-term site-based support service for people who are at risk of requiring hospital treatment for acute mental illness or who are leaving hospital and require additional support to transition back into the community and avoid relapse.

Contact Details

170 Myall Street
   Dubbo NSW 2830
(02) 6826 8246


A voluntary service which assists people 16 years and over to overcome severe barriers to their daily functioning and independent living as a result of a mental illness.

Contact Details

80 George Street  
   Bathurst NSW 2795​
(02) 6339 7200

Benevolent Society

A voluntary service which assists people 16 years and over to overcome severe barriers to their daily functioning and independent living as a result of a mental illness.

Contact Details

154 Russell Street
   Bathurst NSW 2795​​

1/160 Church Street
  ​Mudgee NSW 2850
(02) 6370 8100​​

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Other services you can access

Service Description
beyondblue Provides information and support to help everyone in Australia achieve their best possible mental health.
Black Dog Institute A not-for-profit organisation and world leader in the diagnosis, treatment and prevention of mood disorders.
Carers NSW Works with all carers regardless of their age, location, life-stage or circumstances. This includes those caring for individuals with support needs relating to ageing, disability, health and mental illness.​
Family Mental Health Support Service (FMHSS) Department of Health, Australia Provides early intervention support to assist vulnerable families with children and young people who are at risk of, or affected by, mental illness.
GROW A community-based organisation that has helped thousands of Australians recover from mental illness through a unique program of mutual support and personal development.
Mental Health Act 2007 To ensure the 'care and treatment' of people in NSW who are 'mentally ill' or 'mentally disordered’.
Mental Health Association – NSW Plays a vital role in the development of mental health initiatives which increase community awareness and knowledge of mental health issues.
Mental Health Australia The peak, national non-government organisation representing and promoting the interests of the Australian mental health sector and committed to achieving better mental health for all Australians.
Mental Health Carers – ARAFMI A collective of organisations whose members are mental health carers.​
Mental Health, Drug and Alcohol Offices Responsible for developing, managing and coordinating NSW Ministry of Health policy, strategy and program funding relating to mental health and the prevention and management of alcohol and drug related harm.
mindhealthconnect​ The easy way to find mental health and wellbeing information, support and services from Australia’s leading health providers, together in one place.
National Mental Health Commission​ Australia’s first National Mental Health Commission, set up in 2012 to provide independent reports and advice to the community and government on what’s working and what’s not.
National Mental Health Standards Outlines a revised set of mental health service standards which can be applied to all mental health services, including government, non-government and private sectors across Australia.
New South Wales Health Mental Health​ The NSW Government is undertaking a decade-long whole-of-government enhancement of mental health care.
Official Visitors Program The purpose of the Official Visitors program is to keep the humanity in mental health care. The vision of the Official Visitors Program is is to ensure mental health treatment and care is always given in a humane and dignified way.​
ReachOut Helps under 25s with everyday questions through to how to deal with tough times.
Sane – Australia​ Working to improve the lives of people affected by mental illness.
Schizophrenia Fellowship of NSW A nonprofit, community based organisation working in the field of mental illness.
Working Carers Created to help people who are juggling working and caring roles.
Young Carers NSW​ A program designed for carers aged 25 years and under.
Young Carers Australia​​​​ Young carers are children or young people up to 25 years of age, who help care in families where someone has an illness, a disability, a mental health issue or who has an alcohol or other drug problem.​

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